Question 1

What is the difference between Lite, Standard, and Premium quality?

Accepted Answer

Lite quality delivers smooth voice output at a lower credit cost, ideal for simple use cases. Standard quality provides a natural and expressive voice suitable for most projects. Premium quality uses state-of-the-art AI models for a voice virtually indistinguishable from a human, with richer nuances and prosody.

Question 2

How does the music mixer work?

Accepted Answer

The mixer lets you combine your generated voice with background music from our library. You can independently adjust voice and music volume, add fade-in and fade-out effects, and cut voice tracks to remove a section or insert silences. With the Business subscription, you can also mix with multiple voice tracks — a feature designed for multilingual content, but you are free to use it however you like. Preview the result before exporting.

Question 3

Are the music tracks really royalty-free?

Accepted Answer

Yes. All music in our library is royalty-free and included in your subscription or credit pack. You can use them without restriction for your voicemail, phone systems, and on-hold messages.

Question 4

How long are my audio files saved?

Accepted Answer

With a credit pack (one-time purchase), files are available for 48 hours after generation. With an active subscription (Starter or Business), files are stored indefinitely as long as your subscription is active.

Question 5

What is the difference between a credit pack and a subscription?

Accepted Answer

A credit pack is a one-time purchase with no commitment, ideal for occasional needs. A subscription gives you a monthly credit quota with additional benefits: unlimited storage, unused credit rollover, and better per-credit rates.

Question 6

Do unused credits roll over from month to month?

Accepted Answer

Yes. Credits from a subscription automatically roll over to the next month as long as your subscription is active. Credits purchased via a pack never expire.

Question 7

Is VoxKind compatible with all phone systems?

Accepted Answer

VoxKind exports files in MP3 or WAV, the two most universally supported formats by phone systems, IVR platforms, and telecom operators. Simply download the file and upload it to your equipment.

Question 8

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from your user dashboard. Cancellation takes effect at the end of the current billing period. Your files remain accessible until your subscription expires.

Frequently asked questions

Ready to professionalize your messages?